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STTC’s free “Road Assist” custom location application allows users to find the nearest STTC location.

• Locate the closest location and contact information based on the user’s location
• Directions feature utilizes Google Maps and Apple Maps to provide up to date directions to all our locations.
• Designed for all mobile devices for ease of use allowing anyone to get directions to our closest service center.
• Features a constantly updated directory and map of all our service locations.

In choosing a roadside assistance service, it’s imperative you gain a clear understanding of the value the service can provide in keeping your vehicle(s) rolling and the elements included as part of the service.

Our team at STTC has many years’ experience providing superior quality emergency road services to fleet operators and their drivers throughout the region. Within this new post, we’re answering some of the most frequently asked roadside assistance questions.

How quickly can you arrive at the scene?

One of the leading reasons so many companies are now turning to STTC’s roadside assistance program is that we can respond to fleet vehicles on short notice regardless of the location of the vehicle. We operate over 250 service vehicles across eight states in the Northeast of The United States, operating out of more than 50 STTC locations. And this means that drivers are never far away from an STTC expert.

A roadside assistance team can be on location in as little as minutes. We’re always ready to respond to calls and to provide immediate guidance.

Does the driver know the status of the assistance team?

In responding to service calls the team will always notify the driver regarding the timing of their arrival. Fleet operators also will have access to an electronic portal to find out the latest details of their call. They will also receive push-button notifications via email to notify both the driver and the operator regarding the service call status. A full report is provided to ensure that all elements of the process and any roadside vehicle maintenance performed at the time are documented.

Simple and affordable billing

A leading challenge for growing fleets is managing the total cost of operation. Our team at STTC works to ensure that our roadside assistance program is one of the most affordable and reliable in the marketplace today.

We can offer the ideal level of service for fleets of all styles and sizes. And our billing process is exceptionally simple. As a fleet operator, we can provide you with a direct invoice from STTC for the roadside assistance service. We also accept both cash and credit cards to help streamline the payment process.

It’s the trusted roadside assistance program now offered by one of the leading teams in the industry. Our team at STTC is here to guide you in choosing your roadside assistance service and to answer each of your questions. To discover more about our roadside assistance program, call us today.

In operating your fleet, you’ll often face situations in which vehicles require a tow service or side-of-the-road repair work. Working with an experienced roadside assistance company is critical not only to the productivity of your fleet but also to the safety of your team members. As a company with one of the fastest response times in the industry across the Northeast, our team at STTC places a significant value on our emergency response service. In this latest post, we’ll explain why your fleet requires fast emergency response service work.

Protecting drivers

Drivers across the Northeast find themselves in challenging road conditions, particularly during the wintertime when temperatures dip well below the freezing mark. When a vehicle breaks down and has no power, it’s essential that your driver has direct access to a qualified emergency response service. Our team at STTC responds quickly and adeptly to local emergency needs and can have professionals with your driver and vehicle in a short timeframe.

Safeguarding vehicles

Oftentimes drivers will be able to find their way to a local diner or nearby business to wait for the tow vehicle to arrive. But the vehicle will be on the side of the road, potentially at risk of break-ins or collisions. Having access to a fast emergency response service will ensure your vehicles are taken safely to a local repair shop. Our team at STTC will remain in contact with you and your driver throughout the process, ensuring they are updated with information about our location and the potential service options available. This can ensure your teams are able to make proactive, effective decisions given actionable data.

Ensuring vehicle access

A quick roadside assistance service can help to ensure that your vehicles are back on the road and ready to perform according to the highest standards in a short timeframe. This process can help to mitigate the cost of having a vehicle within your fleet out of commission. It can also ensure that any potential mechanical issues are recognized and resolved at the earliest possible time, helping your company to reduce its maintenance expenditures over the years ahead.

Our trusted and experienced team at STTC is now able to respond in less than 2 hours to all local roadside assistance calls. We’re continually rated as having the fastest response times of any roadside assistance company in the Northeast. To speak to an expert about your fleet’s roadside assistance needs, call today.

Fleet vehicles may be required to go through a roadside inspection in order to prove their safety and performance to inspectors from the Commercial Vehicle Safety Alliance. Drivers should know what to expect during the level 1 inspection process, and so within this post, our team at STTC explains a little more about inspections and how to pass the roadside inspection.

Check the wheel wells for excess oil

One of the most important considerations is the condition of the wheels and wheel wells. Before every trip, drivers should be trained to check the wheel wells for excess oil, and if any excess residue is found, it must be cleaned immediately. When the area is left unclean, the inspecting officer might suspect the vehicle has an oil leak and pull the vehicle from the road.

Check wells under brakes for abnormalities

Maintenance teams should check under the brakes of the vehicle for signs of abnormalities before they set off on their trip. These abnormalities will capture the attention of the inspection team, who will then remove the vehicle from the road until the issue is resolved. Check for cracks and leaks that could cause changes to the components.

Learn about the electronic log system

The inspector may ask the driver about their electronic logging system for hours driven and it’s critical that drivers are able to answer questions about the unit and its performance. Fleet operators should ensure that drivers have a robust knowledge of their electronic logging unit before heading out on the road.

Be responsive to your inspector

One of the most common mistakes drivers make when going through the Level 1 inspection process is not being friendly with the inspector. This can often cause the inspector to take more time with the vehicle and may lead to the inspector believing the driver’s company has a reputation for poorly-trained drivers. Drivers who are rude to the inspector may be reported to their carrier for further action.

While the inspection process may take as long as an hour, it’s important to remain calm and in control and to respond carefully when speaking with the inspector.

By acting calmly and following all proper safety precautions, drivers can pass the Level 1 Inspection process seamlessly. To learn more about the inspection stages and the requirements to pass the inspection, call our roadside assistance team today.

Each year, commercial truck drivers across the country experience vehicle breakdowns on the road that can negatively effect fleet operating costs. Truck breakdowns can occur without warning and at a moment’s notice, so it’s important to research the causes of vehicle breakdowns to mitigate their impact. In this post, we explore several of the more common reasons semi-trucks require roadside assistance.

Tire underinflation

Tire underinflation is one of the top causes behind roadside assistance call outs. Underinflation can lead to tire failure and this can lead to overheating and tire blowouts that impact the performance of the vehicle.

Brake issues

Brake-related issues account for 29% of truck-related accidents. The disc and drum brakes within a semi truck are exposed to constant heat and friction, which causes these components to wear down without effective maintenance. Likely causes for brake issues are air leaks, corrosion, or internal water contamination. It’s critical to perform brake maintenance regularly and according to the best practices in the industry.

Failure of the electrical system

The electrical system is increasingly responsible for a large portion of a semi truck’s performance. Failure of this system can lead to a total breakdown of the vehicle. Truck operators can mitigate the damage caused by this failure by recognizing the signs of electronic system issues, which include: flickering lights, unusual odors in the cabin and clicking when starting the engine.

Tips for reducing breakdowns within your fleet

Now that you know a little more about the common causes for semi-truck breakdowns, it’s important that you take a proactive stance on the issue for your fleet. Our team at STTC has decades of experience in this industry. We have listed below some of the tips we provide clients in order to minimize the number of breakdowns their drivers experience:

• Commit to pre-trip, enroute and post-trip inspections

Have your drivers inspect the vehicle at various points in their trip to ensure key components are performing as required.

• Implement a maintenance program

All trucks in your fleet should be scheduled for regular maintenance. Your maintenance program should be designed by a repair expert with knowledge of your vehicles and their intended uses and optimal performance parameters.

• Use actionable data to guide future maintenance

Use the data from your maintenance program to guide future maintenance and repair work. Learning more about the performance of each vehicle can help you to improve its performance over the years ahead.

STTC is here to help guide your vehicle maintenance work. We operate comprehensive roadside assistance and asset tracking programs. To learn more about your roadside assistance options, contact our trusted team today.

Install Tire Pressure Monitoring Systems

Perform Regular Wheel Balancing

Wheel Reconditioning, as needed

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