Frequently Asked Roadside Assistance Questions

In choosing a roadside assistance service, it’s imperative you gain a clear understanding of the value the service can provide in keeping your vehicle(s) rolling and the elements included as part of the service.

Our team at STTC has many years’ experience providing superior quality emergency road services to fleet operators and their drivers throughout the region. Within this new post, we’re answering some of the most frequently asked roadside assistance questions.

How quickly can you arrive at the scene?

One of the leading reasons so many companies are now turning to STTC’s roadside assistance program is that we can respond to fleet vehicles on short notice regardless of the location of the vehicle. We operate over 250 service vehicles across eight states in the Northeast of The United States, operating out of more than 50 STTC locations. And this means that drivers are never far away from an STTC expert.

A roadside assistance team can be on location in as little as minutes. We’re always ready to respond to calls and to provide immediate guidance.

Does the driver know the status of the assistance team?

In responding to service calls the team will always notify the driver regarding the timing of their arrival. Fleet operators also will have access to an electronic portal to find out the latest details of their call. They will also receive push-button notifications via email to notify both the driver and the operator regarding the service call status. A full report is provided to ensure that all elements of the process and any roadside vehicle maintenance performed at the time are documented.

Simple and affordable billing

A leading challenge for growing fleets is managing the total cost of operation. Our team at STTC works to ensure that our roadside assistance program is one of the most affordable and reliable in the marketplace today.

We can offer the ideal level of service for fleets of all styles and sizes. And our billing process is exceptionally simple. As a fleet operator, we can provide you with a direct invoice from STTC for the roadside assistance service. We also accept both cash and credit cards to help streamline the payment process.

It’s the trusted roadside assistance program now offered by one of the leading teams in the industry. Our team at STTC is here to guide you in choosing your roadside assistance service and to answer each of your questions. To discover more about our roadside assistance program, call us today.