When a truck is down, every minute matters. STTC’s AI-powered Emergency Road Service dispatch platform helps fleets request roadside tire service faster, with better communication and greater visibility throughout the service event.
Powered through STTC’s partnership with Atrium, this platform is designed to simplify emergency road service coordination for fleet drivers, dispatchers, and STTC technicians.
All communication is handled via text and/or email for ease of use.
Once setup is complete, login credentials will be provided.
Traditional emergency road service currently relies on multiple phone calls, manual dispatch steps, and limited visibility once a request is made.
STTC’s AI ERS Dispatch Platform helps streamline that process by using automation to collect service details, coordinate dispatch, and keep everyone informed in real time — via text and/or email.
The platform connects dispatchers, drivers, and STTC technicians quickly and provides transparency throughout each service request, including call acceptance, ETA updates, technician arrival, roll-time updates with images, and digital road service reports with pictures.
The platform is designed to reduce manual back-and-forth and help move the service request into action faster.
Fleet teams can receive better visibility into the status of a roadside event, from dispatch acceptance through service completion.
Drivers, dispatchers, and STTC technicians stay better aligned throughout the ERS process.
The platform supports commercial tire service needs, helping fleets manage roadside events more efficiently.
The Atrium ERS platform operates 24/7, helping streamline emergency road service coordination for fleet customers.
Digital road service reports, images, and service updates help improve visibility and recordkeeping after the event.
If you have an STTC account, complete the STTC AI ERS Platform Enrollment Form with your fleet contact information, STTC account details, tire preferences, billing requirements, and service instructions.
Once your enrollment information is received, STTC will review your setup details and follow up if any additional information is needed.
After your fleet setup is complete, STTC will provide login credentials for the Atrium portal.
When tire road service is needed, the platform collects the required details and begins coordinating the emergency road service request.
Status updates may include call acceptance, ETA, technician on-site updates, roll-time updates, photos, and service completion details.
Digital road service reports and images help support billing, internal reporting, and fleet service records.
To set up your fleet, STTC will collect the information needed to support faster and more accurate emergency road service dispatch, including:
Completed PDF forms can be emailed to ERS@STTC.COM.
STTC’s AI ERS Dispatch Platform is designed for commercial fleets that want a more efficient way to coordinate emergency roadside tire service.
This platform helps support:
By integrating Atrium’s AI-powered dispatch technology into STTC’s service network, STTC is helping fleets reduce downtime, improve visibility, and accelerate roadside response through intelligent automation and real-time coordination.
Enroll Your Fleet
Complete the STTC AI ERS Platform Enrollment Form to begin the setup process. You can submit the form online or download and print the PDF version to email to STTC.
Access the Atrium Login Portal
Fleet customers with login credentials can access the STTC Atrium portal below.
STTC has built its reputation on commercial tire service, emergency road service, fleet support, and responsive customer care. The addition of AI-powered ERS dispatch strengthens that commitment by giving fleet customers a smarter, more connected way to manage roadside service events.
This is not about replacing service relationships. It is about making the ERS process faster, clearer, and easier to manage when a vehicle is down and time is working against you.
Whether you need to enroll your fleet or access the Atrium portal, use the links below to get started.
New to the platform?
Complete the enrollment form to begin setup.
Already enrolled?
Access the Atrium portal using your login credentials.
The STTC AI ERS Dispatch Platform is an AI-powered emergency road service dispatch solution designed to help fleets request and coordinate roadside tire service more efficiently.
Fleet customers, national account customers, dispatch teams, and fleet managers who use STTC for emergency road service should complete the enrollment process.
Complete the STTC AI ERS Platform Enrollment Form online. You may also download and print the PDF version, then email the completed form to ERS@STTC.COM.
STTC will review your fleet setup information, including account details, contact information, tire preferences, off-tire instructions, and billing requirements. The team will follow up if additional information is needed.
Once your setup is complete, login credentials will be provided for the Atrium portal.
Once your fleet has been set up and login credentials have been provided, you can access the Atrium portal here:
https://sttc.atrium.app
Yes. The platform supports commercial tire service needs and helps fleets coordinate emergency roadside tire service more efficiently.
Yes. The platform provides transparency throughout the service request, including ETA updates, technician status, roll-time updates with images, and digital road service reports.
Yes. Customers can still call their local STTC branch for emergency tire road service.
