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Commercial Truck Roadside Assistance

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24 hours a day, 7 days a week, 365 days a year, STTC’s Road Assist™ program (1‑877‑748-2825) is guaranteed to get you up and running within two hours of your call—nationwide.

1‑877‑748‑2825

Need emergency road service? Call 1‑877‑748‑2825 and STTC’s entire truck tire and mechanical service network is at your fingertips:

  • Nationwide solution for tire and mechanical emergency road services
  • Standardized invoicing direct from STTC
  • National Account pricing available nationwide
  • Single phone number to handle all emergency road service
  • Reporting capabilities with email notifications of each event
  • Electronic dispatch portal – coming soon
  • Full access to World Class Retreads and New Tires nationwide
  • Guaranteed to have you up and running within 2 hours of your call (Tires Only)
  • Over 50 STTC truck tire service locations within the Road Assist network
  • More than 250 quick-response STTC service vehicles
  • OSHA-certified tire technicians

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The following content digs deep into Commercial Truck Tires, but feel free to jump to any section that interests you:

Table of contents:

Frequently Asked Roadside Assistance Questions

Frequently Asked Roadside Assistance Questions

In choosing a roadside assistance service, it’s imperative you gain a clear understanding of the value the service can provide in keeping your vehicle(s) rolling and the elements included as part of the service.

Our team at STTC has many years’ experience providing superior quality emergency road services to fleet operators and their drivers throughout the region. Within this new post, we’re answering some of the most frequently asked roadside assistance questions.

How quickly can you arrive at the scene?

One of the leading reasons so many companies are now turning to STTC’s roadside assistance program is that we can respond to fleet vehicles on short notice regardless of the location of the vehicle. We operate over 250 service vehicles across eight states in the Northeast of The United States, operating out of more than 50 STTC locations. And this means that drivers are never far away from an STTC expert.A roadside assistance team can be on location in as little as minutes. We’re always ready to respond to calls and to provide immediate guidance.

Does the driver know the status of the assistance team?

In responding to service calls the team will always notify the driver regarding the timing of their arrival. Fleet operators also will have access to an electronic portal to find out the latest details of their call. They will also receive push-button notifications via email to notify both the driver and the operator regarding the service call status. A full report is provided to ensure that all elements of the process and any roadside vehicle maintenance performed at the time are documented.

Simple and affordable billing

A leading challenge for growing fleets is managing the total cost of operation. Our team at STTC works to ensure that our roadside assistance program is one of the most affordable and reliable in the marketplace today.We can offer the ideal level of service for fleets of all styles and sizes. And our billing process is exceptionally simple. As a fleet operator, we can provide you with a direct invoice from STTC for the roadside assistance service. We also accept both cash and credit cards to help streamline the payment process.It’s the trusted roadside assistance program now offered by one of the leading teams in the industry. Our team at STTC is here to guide you in choosing your roadside assistance service and to answer each of your questions. To discover more about our roadside assistance program, call us today.

 

The Leading Reasons Why Trucks Break Down

leading reasons why trucks break down

Fleet operators spend millions of dollars each year on maintenance that could be avoided with proactive planning. It’s why the top operators across the country are constantly reviewing why their trucks break down and the steps they can take to mitigate these issues. To help in this process, our roadside assistance team explains the leading reasons why trucks break down, in our newest post.

 

Dead batteries

Dead batteries are perhaps the most common cause of semi truck break down, particularly within the colder parts of the country where the vehicle requires more power to heat up in winter. Truck batteries have a lifespan of 3-to-5 years and using batteries in extreme heat and cold can limit their lifespan considerably.

 

Tire underinflation

We know that tire underinflation is a common problem in fleets throughout the country. But the studies also show that underinflation can lead to break downs as it causes excessive heat buildup in the tire sidewall.

Brake problems

Brake problems are the cause behind 29% of semi truck accidents according to the latest data. A semi truck’s drum and disc brakes can wear down over time if they are not maintained, given the heat, pressure and friction they are continually exposed to. Brake problems that can cause a truck to break down are usually the result of air leaks or internal water contamination that allows air lines to freeze up in the winter months.

 

Not responding to electrical issues

Truck operators don’t always know how to respond to the sign of a problem within their electrical system. And not responding adeptly can lead to the system breaking down over time. Make sure that your drivers are trained to spot and respond to the signs of a malfunctioning system, which may include: corroded battery connections, dead batteries, flickering lights, and clicking sounds when starting the engine.

 

How to reduce roadside assistance costs

Reducing your fleet’s roadside assistance costs might involve any of the following measures:

  • Implementing a preventative maintenance program

Design a program that educates drivers on the signs of a potential break down in the near future and assures regular in-shop maintenance schedules.

  • Conduct pre-trip inspections

Train your drivers on pre-trip inspections that allow them to identify wear within the vehicle and ensure the problem is resolved before they go on the road.

  • Book a roadside assistance service

Sign your fleet up for roadside assistance service with a specialist, such as STTC, who can help companies reduce their fleet costs considerably. We offer a full range of programs for fleets of all sizes.

Emergency Roadside assistance number

Is It Worth Having Your Commercial Truck Tires Balanced?

Latest Goodyear Commercial Truck Tires

In passenger vehicles, the question of balancing tires is a no-brainer.  Of course, they should be balanced, and regularly.  However, when you bring up balancing in regards to commercial truck tires, it’s more complex. .  . There are clear benefits to balancing truck tire steers, but no consensus has formed that recommends the balancing of all wheel positions. Let’s take a quick look at the positives and negatives, as well as covering what we tell our own customers at STTC locations.

 

The Drawbacks to Balancing Commercial Truck Tires Drive & Trailer Tires

1 – Extra Time Spent

Balancing a four-wheeled vehicle doesn’t take long, but it’s another matter when talking about working vehicles.  If the balancing is being done upon installation on an 18-wheeled truck, it can add 10-15 minutes per wheel.  That adds up to roughly four extra hours the truck is out of service, not making money.

2 – Extra Cost

Time is money, so the costs of balancing tires are ultimately doubled – there’s the cost of the extra labor to balance each tire as well as the lost driver productivity.  Since it hasn’t been proven that balancing drive & trailer tires reduce tire wear or vehicle maintenance costs, most fleets will not invest the cost to balance these wheel positions.

The Benefits of Balancing Commercial Truck Steer Tires

1. Lower Truck Maintenance

Leaving aside the more extreme claims that balancing “does no good,” balancing the steer tires will,  limit truck vibration thereby reducing wear and tear throughout the drive system. The wheels will last longer, as will the cuffs, rotors, and associated components.  Anecdotally, well-balanced steer tires will last roughly 30% longer, which ultimately reduces your tire budget

2. Higher Reliability

The other side of the maintenance coin is, of course, reliability.  A well-maintained truck is going to perform better, see higher gas mileage, and be less prone to highly expensive breakdowns.  There’s a strong argument for seeing steer tire wheel balancing as more of an insurance policy, lowering overall chances of larger problems.

The Compromise

At STTC, our position is that balancing commercial truck tires does help, but there are diminishing returns when balancing every axle on the vehicle.  Our own recommendation is that fleet operators focus on the steer tires, and have them balanced every 20,000 miles, to get a good balance of cost vs benefit.

Common Reasons Semi Trucks Require Roadside Assistance

Common Reasons Semi Trucks Require Road Side Assistance

Each year, commercial truck drivers across the country experience vehicle breakdowns on the road that can negatively effect fleet operating costs. Truck breakdowns can occur without warning and at a moment’s notice, so it’s important to research the causes of vehicle breakdowns to mitigate their impact. In this post, we explore several of the more common reasons semi-trucks require roadside assistance.

 

Tire underinflation

Tire underinflation is one of the top causes behind roadside assistance call outs. Underinflation can lead to tire failure and this can lead to overheating and tire blowouts that impact the performance of the vehicle.

 

Brake issues

Brake-related issues account for 29% of truck-related accidents. The disc and drum brakes within a semi truck are exposed to constant heat and friction, which causes these components to wear down without effective maintenance. Likely causes for brake issues are air leaks, corrosion, or internal water contamination. It’s critical to perform brake maintenance regularly and according to the best practices in the industry.

 

 

Failure of the electrical system

The electrical system is increasingly responsible for a large portion of a semi truck’s performance. Failure of this system can lead to a total breakdown of the vehicle. Truck operators can mitigate the damage caused by this failure by recognizing the signs of electronic system issues, which include: flickering lights, unusual odors in the cabin and clicking when starting the engine.

 

Tips for reducing breakdowns within your fleet

Now that you know a little more about the common causes for semi-truck breakdowns, it’s important that you take a proactive stance on the issue for your fleet. Our team at STTC has decades of experience in this industry. We have listed below some of the tips we provide clients in order to minimize the number of breakdowns their drivers experience:

  • Commit to pre-trip, enroute and post-trip inspections

Have your drivers inspect the vehicle at various points in their trip to ensure key components are performing as required.

  • Implement a maintenance program

All trucks in your fleet should be scheduled for regular maintenance. Your maintenance program should be designed by a repair expert with knowledge of your vehicles and their intended uses and optimal performance parameters.

  • Use actionable data to guide future maintenance

Use the data from your maintenance program to guide future maintenance and repair work. Learning more about the performance of each vehicle can help you to improve its performance over the years ahead.

STTC is here to help guide your vehicle maintenance work. We operate comprehensive road side assistance and asset tracking programs. To learn more about your roadside assistance options, contact our trusted team today.

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