Chances are, there are few investments more important to your business than your working vehicles. From independent drivers to commercial shippers, trucks are the backbone of their operations. They must be ready and kept in top condition at all times to guarantee high reliability and low operating costs.
So why risk that investment -and the profit riding on it- on non-certified truck service outlets?
A fully-certified truck service operation brings benefits that go beyond bottom line pricing. Even if some independent outlets are promising lower in-shop or on-the-road prices, they may not be such a bargain when all things are considered.
How often have you gone to any sort of automotive repair shop -even for your own car- and heard them say, “I’m sorry, we don’t know how to work on that vehicle?” Chances are, it’s rarely – if ever. Just about any truck service shop will say they know how to do the work, but when a service tech is factory- or dealer-certified, that means there’s proof they have all the necessary know-how.
The state of the art in truck manufacturing and truck repair is always advancing. For a road service facility to remain certified, they must maintain the education level of their service technicians and be periodically tested for re-certification. It helps guarantee the shop is always using the best and latest service procedures.
Very often, maintaining the warranty on your truck, tires, and other components requires taking it to certified service providers. Certified servicers can offer repairs and add-ons which are covered under warranty, where an independent (un-certified) service cannot. For example, many truck service locations offer tire retreading – but only a Michelin-certified tire retread service will continue to be covered under Michelin’s warranties.
In a worst-case scenario, if you receive poor service from a certified facility, you have someone to complain to! The dealers and manufacturers offering those certifications take their reputation seriously, and will pay attention if customers report poor service from affiliate repair operations.
If you receive poor service from an independent operation, likely all you can complain to is Yelp!
At STTC, “Service Is Our Signature” and we care about customer satisfaction. Our Service and Quality Assurance teams always have your back.